This policy sets out the conditions for purchasing professional services and online courses from Biomedical Data. By making a purchase, the client accepts this policy.

1. Scope

  • This policy applies to professional statistical analysis services and to online courses.
  • It does not apply to free downloadable resources.

2. Professional services

  • These are customized services, provided as “obligations of means”.
  • Right of withdrawal: if the service was contracted at a distance and has not started yet, the client may cancel and receive a full refund within 10 calendar days of contracting it. To use it, the client must write to contact@biomedical-data.com with the contracted service.
  • Refunds outside that period:
    • If the client cancels, 90% of any deposit paid is refunded, and the remaining 10% is kept as an administrative fee. This applies only if the deposit was actually paid.
    • If no deposit was paid, no refund is issued under any circumstances.
    • No refund is granted once the service has started or any partial deliverable has been provided.

3. Online courses

  • Courses are digital products with time-limited access.
  • Right of withdrawal: the buyer may cancel the purchase and receive a full refund within 10 calendar days of purchasing the course or getting access to it, whichever is later.
  • To use it, the buyer must write to contact@biomedical-data.com with the course name and the email used to buy it.
  • After that period, course sales are final and non-refundable.

4. Payment methods

  • Approved refunds, where applicable, are made to the original payment method.
  • Processing times depend on the payment platform used: Mercado Pago, PayPal or bank transfer.

5. Exclusions

Except for the right of withdrawal (sections 2 and 3), no refunds are issued for:

  • not using the service or the course during the access period;
  • the client changing their mind;
  • technical problems attributable to the user’s device, internet connection or configuration.

6. Changes

  • Biomedical Data may modify this policy at any time.
  • Changes take effect upon publication on the website.

7. Governing law and jurisdiction

  • This policy is governed by the laws of the Argentine Republic.
  • Any dispute is subject to the exclusive jurisdiction of the competent courts of the Argentine Republic.

Questions about this document? contact@biomedical-data.com